Disappointed by substandard, unprofessional, and poorly trained staff. Besides pool and gym, the hotel doesn't offer anything geared to attract families.

The location of Good Friends restaurant is right off the casino floor to three rear thus blocking access to people under 21. Loved the large walk in shower but for safety reasons it needs a grab bar on the shower wall near the front of the shower entrance. It was unpainted and splintery plus it didn't have a hand bar for safety. When we said we were checking out and needed a receipt, the woman overseeing new rep said, ' Oh if I knew that was all you needed, I could have helped you.' DA!!! So why didn't she ask? Handicapped room was nice and clean, bed too high to climb up but we found what appeared to be a homemade wooden stepstool in bathroom closet. Waited at least twenty minutes before being serviced. Went to checkout at 2 PM on 8/29, one rep on duty and another woman training her.

A true Resorts star! Out of all Resort staff we came in contact with during our two day stay, he was the only one having professionalism and genuine warmth making us feel welcomed. Don't know his name but he's a gem of an employee. He apologized and warmingly welcomed us in a truly professional manner. We told him what happened the day before. Next day around 2:30 PM, a male security guard was on duty at casino entrance. Then she made a face indicative of her gross disapproval. We apologized explaining that since it was our first visit to the hotel we were unfamiliar with security protocols. As we entered casino a female security guard scolded us by saying, 'next time YOU MAKE SURE you use the entrance on the other side'. Went to check-in around 3:30 PM, told to return in half hour. Parking attendants should know to automatically ask guests whether or not they want bell service. Expecting bell service, we lingered in the car for several awkward minutes before asking valet to please call bell hop. He stood a few feet away waiting for us to exit the vehicle.

That is followed by a second list of New York state-licensed commercial casinos.Arrived about 3:15 PM on 8/28/19, drove to valet, attendant didn't ask if we needed help with luggage. The first is an alphabetical list of the 16 New York Indian gaming operations.

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